Terms of Use

GENERAL

The use of the electronic pages and services of polihome.com.cy by the visitor/user presupposes unconditional agreement with the following terms of use, which apply to all content included on the website. Therefore, the visitor/user must carefully read these terms before using the services of the website, and if they do not agree, they should not use the services and their content. The visitor/user is requested to check the content of the terms of use for possible changes. Continued use of www.polihome.com.cy even after any changes means unconditional acceptance of these terms by the visitor/user.

1. GENERAL TERMS

The website www.polihome.com.cy is the official online store of EFT EUROFURNITURE TRADERS IMP-EXP LTD with VAT No CY10345881A. The company's headquarters are located in Limassol (36 Makariou Avenue, 3065).

The constant aim of EFT EUROFURNITURE TRADERS IMP-EXP LTD is to provide the best possible service to our customers. This specific online store (e-shop) gives both our customers and all internet users the opportunity to be directly informed about the products offered by our company, as well as to make their purchases online.

2. INTELLECTUAL PROPERTY

Intellectual Property Rights and Trademark. The entire design of the website, the text, graphics, logos, button images, software, and images constitute intellectual property of "EFT EUROFURNITURE TRADERS IMP-EXP LTD" or its satisfied suppliers and are protected under the relevant provisions of Cypriot law, European law, and international conventions. The composition (which means the collection, arrangement, and assembly) of all content in this area is the exclusive property of "EFT EUROFURNITURE TRADERS IMP-EXP LTD" or its software suppliers and is protected by Cypriot and international copyright laws. The content and software in this area may be used for purchases and sales. Any other use, including reproduction, modification, distribution, republication, display, or performance of the content by EFT EUROFURNITURE TRADERS IMP-EXP LTD, including the electronic address www.polihome.com.cy, is prohibited. All rights reserved, any text or image bearing the symbols of EFT EUROFURNITURE TRADERS IMP-EXP LTD are trademarks or registered trademarks and are used herein under license from their respective owners. EFT EUROFURNITURE TRADERS IMP-EXP LTD allows visitors of the www.polihome.com.cy page to make reviews and comments on products where available. If you make reviews or comments on the website www.polihome.com.cy, then you grant EFT EUROFURNITURE TRADERS IMP-EXP LTD a non-exclusive, free, perpetual, irrevocable, and fully licensable right to use, reproduce, modify, adapt, publish,

3. PRIVACY POLICY TERMS

1. Security & Personal Data

EFT EUROFURNITURE TRADERS IMP-EXP LTD. recognizes the importance of Personal Data security and electronic transactions and has taken all necessary measures, with the most modern and advanced methods, to ensure maximum possible security. All information related to users' personal data is safeguarded as confidential in compliance with current legislation for the protection of personal data. The security of the COMPANY's online store is achieved through the following methods:

1.a Customer Identification:

The codes used to identify the user/customer are two: the Username and the Personal Secret Security Code (Password), which each time they are entered provide access with absolute security to their personal data. They are given the possibility to change the Personal Secret Security Code (password) as often as they wish. The only one who has access to their data is themselves through the above codes, and they are solely responsible for maintaining their secrecy from third parties. In case of loss or leakage, they should immediately notify the COMPANY, otherwise, it is not responsible for the use of the secret code by an unauthorized person. The COMPANY's online store in no way reveals or publishes the personal data and information of users/customers. Personal data is used exclusively for the proper execution of transactions. All information is encrypted and stored with absolute security.

1.b Compliance with the General Data Protection Regulation

All this data is governed by the "COMPANY's" Personal Data Protection Policy, which is compliant with the new General Data Protection Regulation (GDPR) and about which you can be informed below. Users retain the right to information, access, and objection to processing, in accordance with the new GDPR and current legislation. Otherwise, they consent and accept the processing and declare that all information and data they provide are true and accurate.

2. Personal Data Protection Policy

2.a Purpose of data collection - Procedure

The "COMPANY" operates this website with the sole purpose of selling products and services to its customers. To achieve better customer service, the "COMPANY" requests specific information concerning the completion and processing of their order, the issuance of sales documents, communication with the store, or the ability to answer questions & queries or other information necessary for this purpose. During the process, which is transparent,

2.b Data Controller

The responsible party according to personal data protection legislation is the company EFT EUROFURNITURE TRADERS IMP-EXP LTD. with the trade name "Polihome", headquartered in Limassol (36 Makariou Avenue, 3065) and legally represented, with VAT No CY10345881A, email contact address [email protected], telephone line for the online store: 220 52 736 (hereinafter the COMPANY).

2.c Personal data collected during visits to the "COMPANY's" online store

This data includes information such as name, postal address, email address, and phone number. Additionally, during each visit to our website, information such as the browser used, the visitor's IP address, or information about the products viewed is automatically collected for better service, statistical or technical reasons.

The collection and processing of such personal data takes place during the visit, registration, login to an existing account, or ordering products on the "COMPANY's" website. The data is used only in accordance with applicable legal provisions and this privacy policy and, depending on the case, with the consent of the visitor, customer, registered user.

The visitor retains the right to delete or correct incorrect personal data, the right to delete their personal data, and the right to receive a copy of personal data. If the visitor is a registered user, they can claim their rights by logging into their customer account and processing them directly or deleting their account completely. Data that must be stored due to legal, institutional, or contractual obligations for maintaining commercial documents will remain in a secure environment for the entire period required by law for EFT EUROFURNITURE TRADERS IMP-EXP LTD.

The data of users (name, profession, email address, residential address, landline phone, mobile phone, etc.) and user transactions of the online store are considered confidential, as in usual transactions in a physical store. Users, when providing their information in the context of their transactions as well as hereby, will be informed by EFT EUROFURNITURE TRADERS IMP-EXP LTD and consent and accept the forthcoming processing of these personal data, for the needs of the smooth and convenient transaction between the parties, as well as the transmission of this data to recipients who will be specifically identified and are the employees and appointees of the company in the context of carrying out the concluded contract. Also hereby notifies the existence of the right of access and the right of objection. It is certified that only authorized employees have access to transaction information and only when necessary, e.g., for the processing of orders. In all other respects, EFT EUROFURNITURE TRADERS IMP-EXP LTD undertakes not to disclose customer data and their transactions, unless it has written authorization from the customers themselves, or this is required by a court decision or decision of another public authority. The personal data declared in the COMPANY's online store is used exclusively by it or businesses collaborating with it, for the purpose of supporting, promoting, and executing the transactional relationship, promoting goods, and informing customers. All documents and electronic data exchanged between the parties in the context of the sale will be kept by the COMPANY. The customer can have access to these if they wish.

2.d Transfer of personal data

Visitor data may be transferred to cooperating service providers for promotion or other services related to the "COMPANY's" purposes. The collaborating companies have been carefully selected and are bound to the "COMPANY" by a relevant contract that also concerns the protection of personal data, are located within the European Economic Area, are subject to the relevant EU legislation, and provide the highest possible level of security. The visitor retains the right to object to or delete from such actions at any time.

The data may also be transferred to official authorities if there is a legal obligation or court order. The same applies in the case where the "COMPANY" has the right to do so, for the prosecution of criminal offenses or for the protection and enforcement of its rights and claims.

Data is also transferred to third parties for the proper execution of contracts in the following cases:

For the delivery of goods to transport companies and postal service providers, as defined when placing the order.

For the payment of goods to domestic or foreign payment service providers (e.g., PayPal) or banking institutions, which are determined when placing the order.

During the payment process, payment information during this transaction, such as credit card numbers or other banking or other details, is not recorded or stored. This information is provided directly to the respective payment service provider exclusively.

2.e Data security

The security of personal data is a high priority for the "COMPANY". Stored visitor data is protected through technical and organizational measures for the effective prevention of loss or misuse by third parties. The data processors process personal data and are committed to maintaining confidentiality. For the protection of personal data, the data is transmitted in encrypted form. In order to ensure the long-term protection of data, technical security measures are regularly monitored and, if necessary, adapted to the corresponding prevailing technology standards.

The use of this website indicates acceptance and consent to the "COMPANY's" Personal Data Protection Statement as well as acceptance of the terms and conditions of use of the website that have been announced through it.

2.f Data Protection Officer

We have appointed a data protection officer ("DPO") to oversee compliance with this policy

3. Your data protection rights

Under certain conditions and by law, you have the right to:

• Be informed if we hold your personal data and, if so, what that data is and why we hold/use it.
• Request access to your personal data (commonly known as a "data subject access request"). This gives you the ability to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.
• Request correction of the personal data that we hold about you. This gives you the ability to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and your particular situation makes you want to object to processing on this ground. You also have the right to object when we are processing your personal data for direct marketing purposes.
• Object to automated decision-making, such as profiling, which should not be subject to automated decision-making using your personal data or profile.
• Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example, if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal data to yourself or another party (commonly known as the right to "data portability") in an electronic and structured form. This allows you to receive your data from us in an electronically usable format and to be able to transfer your data to another party in an electronically usable format.
• Withdraw consent. In the limited cases where you may have provided your consent to the collection, processing, and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes for which you originally agreed, unless we have another legitimate basis for doing so lawfully.

Cookies

EFT EUROFURNITURE TRADERS IMP-EXP LTD maintains a strict policy for the protection of visitors' privacy on the website www.polihome.com.cy, more about which you can read here. With this note, we provide you with more information on how we use cookies every time you visit our website.

What are cookies?

Cookies are small alphanumeric files that are sent and stored in the application you use (browser) to navigate the internet. Each website usually uses one or more cookies where it stores information it deems necessary for optimal operation, as well as for easier user navigation.

This information falls into three (3) basic categories:

Low-intrusion cookies - Essential
The lack of cookies in this category significantly affects the operation of the website. Without them, functions such as logging in as a member on a website, online product purchases, or online payments cannot be performed.

Low-intrusion cookies - Performance
Performance cookies concern the collection of information regarding user behavior during their navigation on a website and store anonymous information for usage statistics, performance, etc. Their purpose is to collect the necessary data to improve the operation of the website.

Medium-intrusion cookies - Usability
Cookies in this category store usage data that will facilitate your next visit to the website. The data may be anonymous and is not available when browsing other websites.

High-intrusion cookies - Advertising
Used for the selection and display of advertisements tailored to the user's interests.

With the incorporation of European Directive 2009/136/EC into Cypriot Law with law 4070/2012, it becomes mandatory to obtain user consent for the installation of cookies, whether they come from the provider of the website being visited or from third-party advertising networks displayed through the visited website. Cookies that serve the needs for the smooth operation of the site (low-intrusion cookies) are exempted.

What kind of information do we collect (during ordering)?

The information collected is primarily the most important for completing the order, such as contact and shipping details, without additional "sensitive" personal details.

What kind of information do we collect (in newsletter forms)?

Compared to other companies, for sending newsletters with offers and new products, only the email address and your consent in the relevant form-page are needed.

How do we store your personal data?

Your personal data is stored upon completion of the order and only then undergoes the necessary processing by the competent data security and orders staff, ensuring that information is not leaked to third parties, such as related companies, lists, etc. Specifically, the data stored on the platform is contact and shipping information and not payment details, for example, the card number. Regarding the payment process, there is a transfer to the Piraeus Bank platform, which ensures integrity for its completion through the activated Comodo SSL certificate. In the end, these are transferred to the Company's Billing System via a secure connection, and there is the possibility of deleting them if requested.

How can I request correction or deletion of my data?

Currently, the deletion or correction of data is done through the email address [email protected], until this service becomes directly available to the user through a special form. The data concerned will be contact and shipping information, as these are the ones stored by the company.

Who manages my data?

Polihome has assigned the management of customer data to specialized staff, who in turn are monitored by digital means for any movement, such as copying, processing, deletion, and export. This experienced and trusted staff maintains the integrity of the data, while their actions are visible and no malicious action can be performed.

How Can You Disable the Use of Cookies?

If you wish to enable or disable the use of cookies from your browser settings, depending on your browser, visit the following websites to learn about the necessary related actions

• Internet Explorer http://support.microsoft.com/kb/278835
• Firefox http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
• Chrome http://support.google.com/accounts/answer/61416?hl=en
• Opera http://www.opera.com/browser/tutorials/security/privacy/
• Safari http://support.apple.com/kb/PH5042
• Safari for iPad and iPhone http://support.apple.com/kb/HT1677

4. SECURITY

The SSL (Secure Sockets Layer) protocol is today the global standard on the internet for certifying websites to network users and for encrypting data between network users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transmission. Additionally, all information sent with the SSL protocol is protected by a mechanism that automatically verifies whether the data has been altered during transmission.

Additionally, personal security consists of the password you provide when becoming a member of www.polihome.com.cy. To display any of your personal information, the username and password must first be provided. For this reason, you must keep these details safe to prevent them from falling into the hands of third parties. We also advise you to

Finally, let us remind you that credit card details are not stored on the company's storage media during the transaction but are entered directly into a secure environment of the cooperating company that has undertaken the routing of cards.

All transactions you make through www.polihome.com.cy are governed by International and European law, which regulates matters related to electronic commerce, as well as by the Consumer Protection Law (Law 2251/1994), which regulates matters related to distance selling.

5. TRADABLE ITEMS - AVAILABILITY - CHARACTERISTICS

The products available for sale, their available stock (in some cases telephone communication is required), their characteristics, and prices are located at the electronic address www.polihome.com.cy and are accessible to everyone. Users can seek more information about each product by clicking on the product icon.

Polihome guarantees timely notification to customers regarding the availability or unavailability of products but bears no responsibility for their availability.

Polihome makes every possible effort on a daily basis to provide all required information for each product (technical characteristics, prices, etc.). However, in order to limit any mistakes, we would recommend that before completing any purchase, you contact us in cases where prices or any other product characteristics are beyond the usual and reasonable. The prices listed in the relevant catalogs under each product include VAT (19%). The online store www.polihome.com.cy of EFT EUROFURNITURE TRADERS IMP-EXP LTD reserves the right to adjust prices without being obliged to inform the consumer public.

6. PRODUCT ORDERS AND CONSUMER PROTECTION

Orders through the online store www.polihome.com.cy constitute distance selling contracts, which are governed by the legislative framework of the Consumer Rights Law of 2013 (Law 133(I)/2013) (as it is in force today).

The user has the right to conclude a valid order through the online store, provided they are legally competent in accordance with the provisions of the Contracts Law, Chapter 149 (if they have completed the eighteenth year of age and are not under judicial assistance regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. EFT EUROFURNITURE TRADERS IMP-EXP LTD reserves the right to claim the return from the supervisor or guardian of any orders that may be made by legally incompetent persons.

7. PLACING AN ORDER THROUGH THE ONLINE STORE

7.1 ORDER REQUIREMENTS

To place an order at the online store www.polihome.com.cy, the following are required:

1. Completion of the special form with the necessary details for concluding the sales contract.
2. Unconditional acceptance of the terms of the sales contract and the terms of use, especially the collection and, where required, the use of personal data.

On all pages of the online store www.polihome.com.cy and next to each product available for purchase, there is the button:

To continue your shopping, select from the main categories the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products, press the "Cart" button in the upper right part of your screen. To be able to order, it is not necessary to be a member of www.polihome.com.cy, but we would advise you to become a member of www.polihome.com.cy as it will make the whole process much easier for any future use of the online store. Fill in the form with your e-mail & the password you declared during your registration and login to the members' area. If you are not a member, press the "Login | Register" button in the top right section of the online store. Fill in the new member registration form with an active email account. The e-mail you declare must exist because all our communication will be done through the e-mail you declared during your registration. Even if you do not become a member, you will be asked for personal details such as: billing and shipping address, e-mail, contact phone, details necessary for the conclusion and completion of the contract between the two parties.

Order Process

The order is completed in 3 steps:

1. You add the products of your choice to the "Shopping Cart"
2. You fill in the required details on the order completion page (Checkout)
3. You receive a confirmation email for your order

7.2 PAYMENT METHODS

To facilitate and serve all those who wish to purchase from our company's online store, www.polihome.com.cy offers the following payment methods:

1. Charging your credit or debit card.

The service is expected soon.

2. Deposit to the following sight bank accounts.

Bank of Cyprus: 3570 2068 4343 IBAN: CY04 0020 0195 0000 3570 2068 4343 Beneficiary name: EFT EUROFURNITURE TRADERS IMP-EXP LTD BIC: BCYPCY2N

Hellenic Bank: 201-10-895753-01 IBAN: CY89 0050 0201 0002 0110 8957 5301 Beneficiary name: EFT EUROFURNITURE TRADERS IMP-EXP LTD BIC: HEBACY2N

Alpha Bank: 517-101-011025-9 IBAN: CY11 0090 0517 0005 1710 1011 0259 Beneficiary name: EFT EUROFURNITURE TRADERS IMP-EXP LTD BIC: ABKLCY2N

After completing your order, deposit the amount of the products you purchased (including shipping costs) into one of the above accounts and send us a photocopy of the deposit (where your name and your order number will be written) via email to [email protected]. If you cannot send us the proof, please send us an email with the date of deposit, the deposit bank, the deposit number, the order number, your name, and a contact phone number. Once we receive the proof of deposit, we will start the process of executing your order.

7.3 ORDER CONFIRMATION - INFORMATION

The consumer is informed by the company through the website before completing their order about the essential characteristics of the product, the price, the quantity, the transport costs, the payment method, and the delivery method. Upon sending the order form, the consumer electronically receives a copy of the order at the email address they declared during the registration of their order, which includes the detailed description of the goods of the order and a unique code, with which they can monitor the progress and evolution of their order (if they are registered).

Order Completion

Upon completion of your order, an automated email is sent with all the details of your order that were on the previous page (please check your email - the one you declared during your registration).

8. PRODUCT SHIPPING

Product deliveries are made only within the physical boundaries of the Republic of Cyprus through the cooperating transport company-courier (and its partners) or through the transport company with which the customer/user cooperates (in this case, the shipping costs are not determined by Polihome but by the customer/user together with the transport agency of the customer/user's choice).

Shipping costs are calculated according to:

• The volume of the products
• The weight of the products
• The address and postal code of the destination
• The location of the supplier of the selected products

Charges are always calculated up to the entrance of the sidewalk of the declared delivery address. The consumer has no obligation to pay if they do not receive the legal document (receipt/invoice and in case of triangular sale, the dispatch note). VAT 19% is included in the shipping costs. Please inform us if there are difficulties accessing your area.

To see the shipping costs for your order, fill in the shipping details on one of the following pages:

1. Product page, by clicking the link "Calculate Shipping"
2. "Cart" page - shipping calculation form
3. Order completion page

In cases where shipping costs do not appear or appear with a very large surcharge (e.g., 1200 euros), we would kindly ask you to contact us by phone or via email at [email protected]. The staff and technicians of Polihome, which belongs to EFT EUROFURNITURE TRADERS IMP-EXP LTD, make every effort for the proper operation of the online store www.polihome.com.cy. In case of error or non-display of shipping costs automatically calculated by the system of the online store www.polihome.com.cy, Polihome and EFT EUROFURNITURE TRADERS IMP-EXP LTD bear no responsibility.

Immediate Shipping: Where "Immediate Shipping" is mentioned on the website, the minimum delivery time for Cyprus is 3 weeks.

9. RETURNS - CHANGES - CANCELLATIONS

Return policy

Click here to fill out the return form

The terms and conditions described in this policy apply to all products purchased from the online store of EFT EUROFURNITURE TRADERS IMP-EXP LTD through the internet on the website polihome.com.cy

Transport of returned products

If you wish to return merchandise due to a change of mind, you will need your receipt, your order form, the order confirmation email, and the credit card receipt (if you have paid by credit card). To return your products, you can visit the central Polihome distribution warehouses at the address (2 Odysseas Androutsou, Kato Polemidia, Limassol CY4150) or our central Limassol Showroom, at the address (36 Makariou Avenue, 3065). Alternatively, send your request through the form by clicking here. For any information you need, you can contact us by phone at 220 52 736 from a landline or mobile with the charge of an urban unit. The return request takes effect from the date you declare the request for the return of the merchandise.

The products you want to return must be in excellent condition (for items that have factory packaging, their packaging must not have been tampered with or damaged). You are responsible for the cost of returning the products unless the product falls under warranty due to a manufacturing defect. If you open the product packaging, you should take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to the company's central warehouses in Kato Polemidia (the address is mentioned above). The service hours for returning products are Monday - Friday: 09:00 to 17:00.

The customer/user has the ability to return purchased products within 14 calendar days from the moment of receipt. If they are not returned within 14 calendar days, then EFT EUROFURNITURE TRADERS IMP-EXP LTD may not accept any return or replacement of the product.

Apart from the rights provided by the return policy, all rights that apply to consumers from existing provisions and laws regarding the sales contract, as well as any right arising in relation to the warranty terms of the products, are recognized in any case.

Refund of the value of returned products

If you meet the return conditions, we will refund you the amount corresponding to the value of the merchandise you are returning, through the same means that the payment was made.

The refund of the payment, from EFT EUROFURNITURE TRADERS IMP-EXP LTD to the consumer, including, as the case may be, delivery costs, is made within 14 days from the day on which the company was informed of the consumer's decision to withdraw from the contract.

Return of defective product

Upon receipt of the products, the customer should externally check the packages, confirming the absence of external and aesthetic defects. In the case of a defect, the consumer has the right to refuse to receive the items and return them to the distributor, to receive them by signing with reservation of the content, or to contact the company's support department within 14 calendar days. In case of expiry of this deadline, they lose any relevant right.

In the event that the consumer discovers a defective part of a product during the unpacking of the items at their place, they must contact the company's support department not to proceed with its assembly if it has internal bumps or defects so that it is feasible and to determine the process of routing the problematic spare part and not to throw away the original packaging of the product.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to the following cases:

1. The supply of goods or the provision of services whose price depends on fluctuations in the financial market which cannot be controlled and which may occur within the withdrawal period.
2. The supply of goods that are manufactured according to the specifications you have set as a consumer or that are not in stock and require a special order from the (supplier/manufacturer).
3. The supply of goods which, after delivery, due to their nature, are inseparably mixed with other elements.

We do not accept returns on products that were manufactured "to order" especially for you. (Sofas, Kitchens, Wardrobes, Upholstered beds, Duvets, Mattresses, Linens) either from domestic or foreign suppliers.

Dispute Resolution

10. WEBSITE CONTENT

Although Polihome informs and publishes through its website www.polihome.com.cy in good faith, no observation is submitted regarding the completeness or accuracy of the information contained herein. Some parts of the website www.polihome.com.cy may be incomplete, contain errors, or expire, be abolished, deleted at any point in time. Polihome expressly disclaims and assumes no obligation to update, modify, or delete information for the website at any point in time. EFT EUROFURNITURE TRADERS IMP-EXP LTD does not in any way state that the information contained in the documents and announcements published on this server is suitable for any purpose. Each such document and related graphic representation is provided "as is" without any warranty of any kind. EFT EUROFURNITURE TRADERS IMP-EXP LTD bears no responsibility or obligation for compensation for any damage and moral harm resulting from the inability to morals.

11. GENERAL TERMS FOR ALL WARRANTIES

What is covered?

The content of the warranty varies for each product.

Warranty duration - local scope of warranty validity

The time duration of the warranty according to European law covers you for 2 years from the receipt of the product,

The warranty is valid from the date of purchase of the product and covers the Cypriot territory.

What will be done to fix the problem?

POLIHOME will examine if the product is covered by the warranty. If the defectiveness of the product or a part thereof is established, it will ensure the correction or repair of the problem. The choice of the method of repair is at the sole discretion of Polihome.

Warranty terms

The warranty is valid from the original date of purchase of the product and provided it has been purchased from Polihome. For verification purposes of the purchase date, it is necessary to keep the purchase receipt, as it constitutes the only proof of the date the product was purchased. The warranty does not cover damages resulting from improper assembly, misuse or storage, lack of cleanliness, or scratches/bumps or any other type of accident. The warranty does not cover normal wear and tear, products that have been placed in an outdoor space or in a humid environment, or use other than domestic, unless otherwise stated. For better service, you can contact the support department of Polihome. In any case, it is considered that the check for any damages is carried out within 14 days from the date of receipt. If a problem or damage is reported within 14 days, it is necessary for the consumer to have photographs of the products before the packages are opened, to determine if these have been caused by the transport company.

As an exception, exhibition products, as used products, are not covered by warranty.

Regarding beds and sofas, the warranty does not cover damages to the sofa or bed due to abnormal environmental conditions (humidity, exposure to excessive heat, cold or light, etc.), overload, insufficient care (tearing, burning, use of inappropriate cleaners, etc.), damages due to the use of non-authentic accessories or spare parts or due to the intervention of a third party before POLIHOME.

Regarding mattresses, the warranty covers any defects due to the construction or materials of the mattress and not damages from usual wear and tear, mishandling, improper placement, lack of cleanliness, scratches, bumps, or any other kind of accident. During the validity of the warranty, the product or its parts are either repaired by Polihome.

Products made of natural & unprocessed wood may show a slight alteration over time (e.g., In oak, beech, and walnut veneer, due to the natural character of the wood, there is a possibility of some color alteration due to natural causes, such as sun, light, or other environmental conditions).

Products made of solid wood are living organisms and need special maintenance care.

The warranty of the products does not include the dispatch of company technicians, as well as the transport for replacement of the product to and from the customer's place; these services are charged separately and do not constitute part of the warranty. The warranty concerns the product and not its transport.

Under no circumstances is the monetary amount of the purchase of the product refunded.

General rights

Apart from the rights provided by the warranty, all rights that apply to consumers from existing provisions and laws regarding the sales contract are recognized in any case. The consumer's rights under the law are cumulative to the rights provided by the warranty.

Contact methods if you need our services

You can call 220 52 736, with option 2, to contact the support department of the company.

12. MISCELLANEOUS

Force majeure: If for reasons of force majeure (e.g., bad weather conditions, strikes, etc.) it is not possible to deliver the products to you within the predetermined time, we will inform you via email, in order for you to declare if you wish, under these conditions, the completion of your order. EFT EUROFURNITURE TRADERS IMP-EXP LTD bears no responsibility for any situation that is beyond its own fault and will do whatever is humanly possible for your better service.

In cases where you have placed an electronic order and upon receipt, you find that a product (or products) is missing from the total order, please contact us to arrange all the details required and to send you the products you did not receive without any additional charge.

Modification of the terms hereof: www.polihome.com.cy reserves the right to modify or renew the terms and conditions of transactions. The company also undertakes the obligation to update this text for any change or addition to the terms.

In case of non-receipt of the ordered merchandise (and if a long time has passed since the order was placed), please contact customer service at the email address [email protected]. For your better and faster service, we would recommend that you mention the special order code that has been sent to the email address you declared during your order.