Return Policy

Click here to fill out the return form

The terms and conditions described in this policy apply to all products purchased from the online store of Polihome through the internet at polihome.com.cy

Transfer of returned products

If you wish to return goods due to a change of mind, you will need your receipt, order form, order confirmation e-mail, and credit card coupon (if you have paid by credit card). Products shall be returned to our central logistics premises in Greece (Ionia 5, Kalochori, Thessaloniki) with shipping costs incurred. Alternatively, send your request via the www.polihome.gr/contacts contact form, selecting the Returns Department, or using the form right here. For any information you need, you can contact us by calling 22 052 736 from a landline or mobile with an urban unit charge. The refund request will take effect from the date you declare the demand for the return of the goods to us.

The products you want to return should be in perfect condition (items with factory packaging should not be tampered with or damaged). You are responsible for the cost of returning the products unless the product falls under warranty issues due to a manufacturing defect. If you open the package, you will have to take care of the status of the returned products from the moment they are handed over to you until you deliver them to the warehouse's central warehouses at Ioanninon 1, Ipsonas, PC4186. Product returns are accepted Monday - Friday 09:00 - 17:00.

The customer has the ability to return the purchased products within 14 calendar days, from the delivery day. If you do not return the products until 14 calendar days, the EFT EUROFURNITURE TRADERS IMP-EXP LTD (Polihome) may not accept and return or replacement of a product.

In addition to the rights granted with the return policy, all rights that apply to consumers, in any case, are recognized by existing provisions and sales contract laws, as well as any rights arising in connection with product warranty terms.

Refund of the return value of returned products

If you qualify for a refund, we will refund the amount corresponding to the value of the merchandise you return via a bank deposit to your account unless you want another refund method for which you must notify us in writing.

The return of the payment by the EFT EUROFURNITURE TRADERS IMP-EXP LTD (Polihome) to the consumer, including, where applicable, the delivery costs, shall be made within 14 days of the day on which the company was informed of the consumer's decision to withdraw from the contract.

Return a defective product

Upon receipt of the products, the customer should check the packaging externally, confirming the absence of external and aesthetic defects. In case of defect the consumer is entitled to refuse the receipt of the items and return it to the distributor, to receive by signing with a reservation of the content or to contact the support department of the company within 14 calendar days via the withdrawal form or sending his request in writing. In case of expiration of this deadline, he loses all relevant rights.

If the consumer discovers a defective part of the product when unpacking the items in his or her premises, he or she must contact the support department of the company not to proceed with its assembly if it has internal impacts or defects to make it possible to determine the routing process problem and do not dispose of the original packaging of the product.

Exceptions to the right of withdrawal
The right of withdrawal does not apply in the following cases:
1) The supply of goods or the provision of services the price of which depends on money market fluctuations which can not be controlled and which may occur within the withdrawal period.
2) The supply of goods manufactured according to the specifications that you have placed as a consumer or which are not in stock and require a specific order from the (supplier / manufacturer).
3) The supply of goods which, by reason of their nature, are, by their very nature, interchangeable with other elements.