GENERAL
The use of its websites and services polihome.com.cy the visitor / user assumes his or her unconditional agreement to the following terms of use, which apply to all content contained on its website. Consequently, the visitor / user must read these terms carefully before using the services of the site and if he does not agree, he must refrain from using the services and their content. The visitor / user is kindly requested to check the content of the terms of use for any changes. Continuing to use www.polihome.com.cy even after any changes that the reservation means visitor / user, accepting these terms.
1. GENERAL TERMS
The website www.polihome.com.cy is the official online store of EFT EUROFURNITURE TRADERS IMP-EXP LTD with VAT No CY10345881A. The company is headquartered in Limassol (36 Makariou Ave., 3065).
EFT EUROFURNITURE TRADERS IMP-EXP LTD is committed to providing the best possible service to our customers. This e-shop enables both our customers and all internet users to be informed immediately about the products offered by our company, as well as to make purchases online.
2. INTELLECTUAL PROPERTY
Copyright and Trademark.
All web site design, text, graphics, logos, button images, software and images are the intellectual property of “EFT EUROFURNITURE TRADERS IMP- EXP LTD ”or its satisfied suppliers and are protected under the relevant provisions of Cypriot law, European law and international conventions. The composition (meaning collection, arrangement and assembly) of all content in this site is the sole property of “EFT EUROFURNITURE TRADERS IMP-EXP LTD” or its software providers and is protected by Cypriot and international copyright laws. rights. The content and software in this area can be used for purchases and sales. Any other use, including reproduction, modification, distribution, republishing, display or performance of the content by EFT EUROFURNITURE TRADERS IMP-EXP LTD, including the www.polihome.com.cy is prohibited. All rights reserved, any text or image bearing the EFT EUROFURNITURE TRADERS IMP-EXP LTD symbols are trademarks or registered trademarks and are used herein under the permission of their respective owners. EFT EUROFURNITURE TRADERS IMP-EXP LTD allows site visitors www.polihome.com.cy to make reviews and comments on products where available. If you make any revisions or comments on the www.polihome.com.cy website, then you grant EFT EUROFURNITURE TRADERS IMP-EXP LTD a non-exclusive, free, enduring, irrevocable and fully licensed right to use, reproduce, modify, adapt, publish, translate, distribute and create such reviews and comments worldwide in any review or comment.
3. PRIVACY POLICY TERMS
1. Security & amp; Personal Data
H EFT EUROFURNITURE TRADERS IMP-EXP LTD. recognizes the importance of personal data security as well as electronic transactions and has taken all the necessary steps, with the most advanced and advanced methods, to ensure maximum security. All information relating to users' personal information shall be treated as confidential in accordance with the applicable law on the protection of personal data. The safety of the Company's online store is achieved by the following methods:
1.a Customer Identification:
The passwords used to identify the user / client are two: the Password and the Password, which provide him with complete access every time he registers them. security of personal information. It is enabled to change the password as often as it wishes. Anyone who has access to his / her information is himself / herself through the above codes and is solely responsible for maintaining his / her confidentiality with third parties. Should it be lost or leaked, it should immediately notify the COMPANY, otherwise it is not responsible for the use of the unauthorized password. THE COMPANY's online store does not in any way disclose or disclose the personal data and information of users / customers. Personal data is used exclusively for the proper execution of transactions. All information is encrypted and securely stored.
1.b Compliance with General Data Protection Regulation
All of this information is governed by the COMPANY's Privacy Policy, which is compliant with the new General Data Protection Regulation (GDPR) and can be found below. Users retain the right to be informed, access and object to the processing in accordance with the new CPC and applicable legislation. Otherwise they consent and accept the processing and state that all information and information they provide is true and accurate.
2. Privacy Policy
2.a Purpose of Collection - Procedure
"COMPANY" operates this website for the sole purpose of selling products and services to its customers. In order to better serve its customers, "COMPANY" requires specific information regarding the completion and processing of their order, issuance of sales invoices, contacting the store or answering questions & amp; questions or other information necessary for this purpose. During the process, which is transparent, clear and comprehensible at all stages, customers are invited to consent to the performance of their data..
2.b Editor
Person responsible for the protection of personal data law is the company EFT EUROFURNITURE TRADERS IMP-EXP LTD.name "Polihome", based in Limassol (36 Makarios Avenue, 3065 ) and is legally represented, with VAT No CY10345881A, contact email address [email protected], online shop hotline: 220 52 736 (hereinafter COMPANY).
2.c Personal data collected when visiting the COMPANY online store
This data includes information such as name, postal address, email address and telephone number. In addition, during each visit to our site, information, such as the browser used, the IP address of the visitor or information about the products he saw, are automatically collected for the purpose of better service, for statistical or technical reasons. p>
Such personal data is collected and processed by visiting, registering, logging into an existing account or ordering products on the COMPANY website. The data is used only in accordance with applicable legal provisions and this privacy policy and as the case may be, with the consent of the visitor, customer, registered user.
The visitor reserves the right to delete or correct incorrect personal data, the right to delete his personal data and the right to obtain a copy of personal data. The visitor, if a registered user, can claim his rights by logging into the client account and editing them immediately, or even deleting his account completely. The data to be stored due to legal, institutional or contractual obligations to maintain commercial documents will remain in a secure environment for as long as EFT EUROFURNITURE TRADERS IMP-EXP LTD COMPANY. is required by law.
Users details (name, profession, email, home address, landline, mobile phone, etc.) and transactions of online store users are considered confidential, as in normal commercial store transactions . Users will be informed by EFT EUROFURNITURE TRADERS IMP-EXP LTD when providing their personal data as part of their transactions, and consent and accept the imminent processing of such personal data for the purposes of normal and easy between the parties to the transaction, as well as the transmission of such data to the recipients who will be specifically identified and who are employees and employees of the company in the course of carrying out the contract drawn up st. The existence of the right of access and the right of opposition is also hereby disclosed. Ensures that only authorized staff have access to transaction information and only when necessary, eg. for the processing of orders. Otherwise EFT EUROFURNITURE TRADERS IMP-EXP LTD undertakes not to disclose the details of its customers and their transactions, unless it has written authorization from them, or if required by a court decision or decision of another public authority. The personal data stated in the COMPANY's online store are used exclusively by him or his affiliates to support, promote and execute the business relationship, promote goods and inform customers. All documents and electronic data exchanged between the parties in the course of the sale shall be kept by the COMPANY. The customer can access them if they wish.
2.d Transfer of Personal Data
Visitor data may be transmitted to affiliate promoters or other services related to the purposes of the "COMPANY". The affiliated companies have been carefully selected and are committed to the COMPANY under a contract relating to the protection of personal data, are within the European Economic Area, are subject to relevant EU legislation and provide the highest possible level of security. The visitor reserves the right to object or to delete such actions at any time.
Data may also be transmitted to official authorities if there is a legal obligation or a court order. The same applies if the COMPANY has the right to do so, to prosecute criminal offenses or to protect and enforce its rights and claims.
Data is also transmitted to third parties for proper performance of contracts in the following cases:
For the delivery of goods to carriers and postal service providers as specified by placing the order.
For the payment of goods to domestic or foreign payment service providers (eg PayPal) or banking institutions, specified when placing an order.
During the payment process, payment information is not recorded or stored during this transaction, such as credit card numbers or other banking or other information. This information is provided directly to the respective payment service provider exclusively.
2.e Data Security
Privacy is a high priority for the COMPANY. Visitor data stored is protected through technical and organizational measures to effectively prevent loss or misuse by third parties. The processors process personal data and commit to confidentiality. For the protection of personal data, the data is transmitted in encrypted form. In order to ensure long-term data protection, technical security measures are regularly monitored and, if necessary, adapted to the corresponding prevailing technology standards.
Use of this web site indicates the acceptance and consent of the "COMPANY" Privacy Statement as well as acceptance of the terms and conditions of use of the web site announced through it.
2.f Data Protection Officer
We have appointed a Data Protection Officer ("DPO") to oversee compliance with this policy
3. Your rights to data protection
Under certain conditions and by law, you are entitled to:
- Be informed if we hold your personal data and, if so, what is that data and why we store / use it.
- Request access to your personal data (commonly known as 'data subject access request'). This enables you to get a copy of your personal data that we hold and to check if we process it legally.
- Request correction of your personal information we hold. This enables you to correct any incomplete or inaccurate information we have about you.
- Request deleting your personal data. This enables you to request that we delete or delete personal data where there is no reason to continue processing it. You also have the right to ask us to delete or remove your personal data where you have exercised the right to object to their processing (see below).
- Oppose the processing of your personal data when we invoke a legitimate interest (or third party interest) but your particular situation makes you want to oppose the processing for that reason. You also have the right to object when we process your personal data for direct marketing purposes.
- Oppose automated decision making, such as profile creation , which should not be automated decision making using your personal data or profile.
- Request restriction of processing of your personal data. This allows you to ask us to stop processing your personal data, for example, if you wish to determine their accuracy or the reason for their processing.
- Request the transfer of your personal data to you or another party (commonly known as a "data portability" right) in electronic and structured form. This allows you to receive your data from us in an electronic format and be able to transmit your data elsewhere in an electronic format.
- Withdrawal of Consent . In the limited cases where you may have given your consent to collect, processing and transmission of your personal data for a specific purpose, you have the right to withdraw your consent to such processing at any time. Once we receive notice that you have withdrawn your consent, we will no longer process your information for the purpose or purposes for which you originally agreed, unless we have another legal basis to do so legally.
Cookies
EFT EUROFURNITURE TRADERS IMP-EXP LTD adheres to the strict privacy policy of website visitors www.polihome.com.cy, more about which you can read here. This note provides you with more information on how we use cookies each time you visit our site.
What are cookies?
Cookies are small alphanumeric files that are sent and stored in the browser you use to navigate the Internet. Each website usually uses one or more cookies where it stores information that it deems necessary for its optimum operation and for easier navigation.
This information falls into three (3) main categories:
Low Penetration Cookies - Essentials
The lack of cookies in this category significantly affects the functioning of the site. Without them, functions like logging into a web page, online product purchases, or online payments cannot be realized.
Low Penetration Cookies - Performance
Performance cookies are about collecting information about the behavior of users while navigating a web page and store anonymous information on usage statistics, performance, etc. They are intended to collect the necessary information to improve the functioning of the website.
Moderate Penetration Cookies - Usability
This category of cookies stores usage information that will facilitate your next visit to the site. Data may be anonymous and not available when navigating to other sites.
High-penetration Cookies - Advertising
Used to select and display ads tailored to the user's interests.
By incorporating European Directive 2009/136 / EC into Cypriot Law with Law 4070/2012, it becomes mandatory for the user to consent to the installation of cookies, whether they come from the provider of the website being visited, or from third parties ad networks running through the visited web site. Cookies that serve the needs for its proper functioning (low penetration cookies) are excluded.
What kind of information do we collect (when ordering)?
The information collected is generally the most important for completing an order such as contact and shipping information, without the additional "sensitive" personal information.
What kind of information do we collect (in newsletter forms)?
Compared to other companies, sending only newsletters with offers and new products requires only your email address and your consent to the relevant form page.
How do we store your personal data?
Your personal data is stored at the time of order placement and only then can it be processed by the data and order security personnel in order to ensure that information is not leaked to third parties, such as affiliates, mailing lists etc. Specifically, the data stored on the platform is the contact and shipping information and not the payment information, such as the card number. As for the process of paying for purchases, the transfer is made to the platform of Piraeus Bank, which ensures its integrity through its activated Comodo SSL certificate. Finally, they are transferred to the company's Billing System via a secure connection and can be deleted if requested.
How do I request that my information be corrected or deleted?
Data is currently being deleted or corrected through [email protected] until this service is immediately available to the user through a special form. The data will be contact and shipping information, as this is the one stored by the company.
Who manages my items?
Polihome has entrusted the management of customer data to dedicated personnel, who in turn are digitally controlled for any movement such as copying, editing, deleting and exporting. This experienced and trusted staff maintains the integrity of the data, while their actions are visible and no malicious movement can occur.
How to Disable the Use of Cookies?
In case you wish to enable or disable the use of cookies by your browser settings, depending on your browser visit the following web pages to learn about the necessary actions.
Internet Explorer http://support.microsoft.com/kb/278835
Firefox http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
Chrome http://support.google.com/accounts/answer/61416?hl=en
Opera http://www.opera.com/browser/tutorials/security/privacy/
Safari http://support.apple.com/kb/PH5042
Safari for iPad and iPhone http://support.apple.com/kb/HT1677
4. SECURITY
The SSL (Secure Sockets Layer) protocol is today the world-wide-web standard for certifying websites to web users and encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the shipping software and decrypted by the receiving software, thereby protecting personal information during transmission. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has changed during the transfer.
In addition, personal security is the password you provide when you join www.polihome.com.cy. To present any of your personal information you must first provide your username and password. For this reason, you must keep this information well so that it does not fall into the hands of third parties. We also advise you to create a password using symbols with alphanumeric characters.
Last but not least, credit card details are not stored in the company storage during the transaction but are stored directly in the secure environment of the affiliate company that undertakes the transaction. card routing.
All transactions you make through the www.polihome.com.cy are governed by International and European law, which regulates issues related to of e-commerce as well as the Consumer Protection Act (Law 2251/1994), which regulates distance selling issues.
5. TRADE ITEMS - AVAILABILITY - FEATURES
Available products for sale, their inventory available (in some cases needing telephone communication), their features and prices, are at ; www.polihome.com.cy and is accessible to everyone. Users can search for more information about the product by clicking on the product icon.
Polihome guarantees that customers are informed on time whether products are available or not. , but bears no responsibility for their availability.
Polihome makes every effort every day to provide all the information required for the product (specifications, prices, etc.). However, to limit it For any errors, we would recommend that you, before any completion of your purchase, contact us in cases where prices or any other product features are beyond normal and reasonable. The prices listed in the relevant directories below each product VAT (19%) included. The online store www.polihome.com.cy EFT EUROFURNITURE TRADERS IMP-EXP LTD reserves the right to adjust prices without having to inform asks the consumer.
6. PRODUCT ORDERS AND CONSUMER PROTECTION
Online Store Ordering www.polihome.com.cy are distance selling contracts that are governed by the legal framework of the Consumer Rights Act 2013 (Law 133 (I) / 2013) (as in force today).
The user has the right to conclude a valid order through the online store, provided that they are legally capable of complying with the provisions of the Contract Law, Cap. 149 (if he has reached the age of eighteen, and there was no legal support for the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. EFT EUROFURNITURE TRADERS IMP-EXP LTD reserves the right to request the return of any orders placed by the supervisor or guardian on the return of any incompetent persons.
7. ORDERING THROUGH THE ELECTRONIC STORE
7.1 ORDER REQUIREMENTS
To place an order at the online store www.polihome.com.cy the following are required:
1. Completion of the special form with the necessary information for the conclusion of the contract of sale.
2. The unconditional acceptance of the terms of the contract of sale and the terms of use, in particular the collection and where necessary the use of personal data.
On all pages of the online store www.polihome.com.cy and next to each product available for purchase , there is the key:
Add to Cart and Add to Favorites
To continue shopping you can choose from the main categories, the one that contains the next item you are looking for and also add it to your cart. When you are done adding products, click on the "Shopping Cart" button at the top right of your screen.
To order you do not need to be a member of www.polihome.com.cy but we would advise you to become a member of www.polihome.com. cy as the whole process will be much easier in any future use of the online store. Fill in the form with your email & amp; the password you entered during your registration and login to the member site. If you are not a member, press the "Login | Register" button in the upper right part of the online store. Fill out an active email account on the new member registration form. The e-mail you provide must be present because all of our communication will be done through the e-mail you provided when you registered. Even if you do not become a member you will be asked for personal information such as: invoicing and order shipment address, e-mail, contact telephone, details necessary for the conclusion and completion of the contract between the two parties.
Ordering process
The order is completed in 3 steps:
1. Add the products of your choice to the "Shopping Cart"
2. Fill in the required information on your order fulfillment page (Cashier)
3. A confirmation email is received for your order
7.2 PAYMENT METHODS
To facilitate and serve anyone who wishes to purchase from our company's online store, www.polihome.com.cy has the following payment methods:
1. Charge your credit or debit card.
Service is expected soon.
2. Deposit to the following bank accounts.
Bank of Cyprus: 3570 2068 4343
IBAN: CY04 0020 0195 0000 3570 2068 4343
Beneficiary name: EFT EUROFURNITURE TRADERS IMP-EXP LTD
BIC: BCYPCY2N
Hellenic Bank: 201-10-895753-01
IBAN: CY89 0050 0201 0002 0110 8957 5301
Beneficiary name: EFT EUROFURNITURE TRADERS IMP-EXP LTD
BIC: HEBACY2N
Alpha Bank: 517-101-011025-9
IBAN: CY11 0090 0517 0005 1710 1011 0259
Beneficiary name: EFT EUROFURNITURE TRADERS IMP-EXP LTD
BIC: ABKLCY2N
Once your order is complete, deposit the full amount of the products you purchased
(including shipping costs) to one of the above accounts and send us a photocopy
of the deposit ( where your full name and order number will be spelled out) via
email (s) at [email protected] If you can't send us the proof,
please send us an email with your deposit date, deposit bank, deposit number, order number, your full name and a contact phone. Once we have received the proof of deposit, we will begin the process of executing your order.
7.3 CONFIRMATION - ORDER UPDATE
The consumer is informed through the website before completing his order about the essentials of the product, price, quantity, shipping costs, payment method and delivery method.
By sending the order form , the consumer receives an electronic copy of the order at the e-mail address he / she has stated when registering his / her order, including a detailed description of the goods in the order and a unique code. party, in which you can monitor the progress and evolution of the order (if registered).
Checkout
Upon completion of your order, an automated email will be sent with all the details of your order that were on the previous page (please check your email - what you said when your registration).
8. SHIPMENT OF PRODUCTS
Product deliveries are made only within the natural limits of the Republic of Cyprus through the cooperating freight carrier (and its affiliates) or through the freight carrier cooperating with the customer / user (in this case the freight costs are not specified by the company Citizens Bros OE but by the customer / user along with the customer / user transport agency).
Shipping costs are calculated according to:
● Product volume
● Product weight
● Site address and postal code destination
● The location of the supplier of the selected products
Charges are always counted until the pavement of the registered delivery address enters. The consumer is not obliged to pay unless he / she receives the legal document (receipt / invoice and in the case of a triangular sale the delivery note). Shipping costs include 19% VAT. Please let us know if there are any difficulties accessing your site.
To view the shipping cost of your order, please complete the shipping information on one of the following pages:
1. Product page by clicking on the link "Shipping Calculation"
2. Cart page - shipping calculator form
3. Order Completion Page
In cases where shipping costs do not appear or are incurred too high (eg € 1200), then please feel free to contact us by phone or by e-mail at [email protected]. The staff and technicians of Polihome owned by EFT EUROFURNITURE TRADERS IMP-EXP LTD make every effort to ensure the correct operation of the online store www.polihome.com.cy. In the event of an error or failure to display shipping charges automatically calculated by the online shop system www.polihome.com.cy, Polihome and EFT EUROFURNITURE TRADERS IMP-EXP LTD have no liability.
Fast Shipment: Wherever 'Fast Shipment' is mentioned on the website, the minimum delivery time to Cyprus is 3 weeks.
9. REFUNDS - CHANGES - CANCELLATIONS
Return Policy
Click here to complete the return form
The terms and conditions set out in this policy apply to all products purchased from the EFT EUROFURNITURE TRADERS IMP-EXP LTD online store through the website polihome.com.cy
Transportation of returned products
If you wish to return goods due to a change of mind, you will need your receipt, your order form, your order confirmation email and credit card slip (if you have paid by credit card). To return your products you can visit our Polihome central distribution warehouses at (Odysseas Androutsou 2, Kato Polemidia, Limassol CY4150) or our central Limassol Showroom at (36 Makarios Avenue, 3065). Alternatively, you submit your request through the form by clicking here . For any information you require, you can contact us by phone at 220 52 736 from fixed or mobile at a one-unit charge. The refund request takes effect from the date you give us the return request.
The products you want to return should be in excellent condition (for items that have factory packaging should not have been tampered with or damaged.) . You are responsible for the cost of returning the product unless the product is subject to warranty due to a manufacturing defect. In case you open the product packaging you should take care of the status of the returned products from the moment they are delivered to you until you deliver them to the company 's central warehouses in Kato Polemidia (address above). Return times for products are Monday - Friday: 09:00 to 17:00.
The customer / user has the opportunity to return the purchased products within 14 calendar days of receipt. If they are not returned within 14 calendar days then EFT EUROFURNITURE TRADERS IMP-EXP LTD may not accept any refund or replacement of a product.
Except for the rights provided by the return policy, in all cases all rights applicable to consumers are governed by the existing provisions and laws of the contract of sale, as well as any rights arising out of the terms of the warranty. products.
Return of value of returned products
If you qualify for a refund, we will refund the amount corresponding to the value of the goods you refund through the same means of payment.
Payment by EFT EUROFURNITURE TRADERS IMP-EXP LTD to the consumer, including, where appropriate, delivery costs, shall be made within 14 days of the date on which the company was informed of the consumer's decision to withdraw from the contract.
Return a defective product
When receiving the products, the customer should check the packaging externally, confirming the absence of external and aesthetic defects. In the event of a defect, the consumer is entitled to refuse to receive the goods and return them to the distributor, receive by signing the content without reservation or contact the company's support department within 14 calendar days. If this deadline is exceeded, it loses all relevant rights.
If the consumer finds a defective part of the product when unpacking the item at his place, he should contact the company's support department not to assemble it if he has internal bumps or defects so that it is possible and specify the procedure for routing the problematic spare part and not discard the original product packaging.
Exemptions from the right of withdrawal
The right of withdrawal does not apply to the following cases:
1) The supply of goods or the provision of services the price of which depends on fluctuations in the money market which cannot be controlled and which may occur within the deadline for withdrawal.
2) The supply of goods manufactured in accordance with the specifications that you have set as a consumer or are not in stock and require special order from (Supplier / manufacturer).
3) The supply of goods which, after their delivery, by their nature, are inextricably interwoven with other items.
We do not accept returns for products manufactured "upon order" specially for you. (Sofas, Kitchens, Wardrobes, Upholstered Beds, Quilts, Mattresses. Linen) either from domestic or foreign suppliers.
Dispute Resolution
10. CONTENT OF THE WEBSITE
Although Polihome updates and publishes through its www.polihome.com.cy web site in good faith, none no comment is made on the completeness or accuracy of the information contained herein. Some parts of the site www.polihome.com.cy may be incomplete, contain errors or expire, be removed, are deleted at any point in time. Polihome expressly disclaims and undertakes no obligation to update, modify or delete information on the Website at any time. EFT EUROFURNITURE TRADERS IMP-EXP LTD does not in any way declare that the information contained in the documents and notices published on this server is appropriate for any purpose. Any such document and related graphics are provided "as is" without any warranty of any kind. EFT EUROFURNITURE TRADERS IMP-EXP LTD bears no liability or liability for any damage and non-material damage resulting from the failure to provide support services. The client / user is free to use www.polihome.com.cy in accordance with law and good practice
11. GENERAL TERMS AND CONDITIONS FOR ALL WARRANTIES
What is covered?
The content of the warranty varies for each product.
Warranty period - local scope of warranty
The warranty period under European law covers you for 2 years upon receipt of the product, read in detail in the "Warranty Terms" section.
The warranty is valid from the date of purchase of the product and covers the Cyprus territory.
What will be done to fix the issue?
POLIHOME will examine whether the product is covered by the warranty. If the product or its component is found to be defective, it will ensure that the problem is corrected or repaired. It is up to Polihome to choose how to repair it.
Warranty terms
The warranty is effective from the original date of purchase of the product and if purchased by Polihome. In order to verify the purchase date, it is necessary to keep the purchase receipt as it is the only proof of the purchase date. The warranty does not cover damage caused by improper assembly, misuse or storage, lack of cleanliness or scratches or any other accidents. The warranty does not cover normal wear, products placed outdoors or in a damp environment, or use other than in the home, unless otherwise noted. For your convenience you can contact the support department of Polihome. In any case, it is considered that inspection for damage is carried out within 14 days of the date of receipt. In the event that a problem or deterioration is reported within 14 days, it is necessary for the consumer to have photos of the products before their packages are opened to determine if they have been caused by the carrier.
Exceptionally, exhibition products, as used products, are not guaranteed.
On beds and sofas, the warranty does not cover sofa or bed damage due to abnormal conditions
environmental conditions (humidity, exposure to heat, cold or light etc), overload, poor care (tearing, burning, use of inappropriate cleaners etc.), damage due to the use of non-genuine parts or spare parts or third party intervention POLIHOME face.
In terms of mattresses, the warranty covers any defects due to the fabric or materials of the mattress and not damage caused by routine wear, misuse, misalignment, lack of cleanliness, scratches, bumps, or any other kind. accident. During the warranty period, the product or its accessories are either repaired by Polihome.
Natural & untreated wood products may change slightly over time (eg in oak veneer, walnut and walnut because of the naturalness of wood there may be a change in color due to natural causes such as sun, light or other environmental conditions).
Solid wood products are a living organism and require special maintenance.
The product warranty does not include company technical dispatches, as well as shipping to and from the customer's site for services are charged separately and are not part of the warranty. The warranty relates to the product and not its shipment.
Under no circumstances will the purchase amount of the product be refunded.
General rights
Except for warranty rights, in all cases all rights that apply to consumers are governed by existing provisions and laws relating to the contract of sale. The consumer's rights under the law are cumulative with the rights guaranteed by him.
How to contact us if you need our services
You can call 220 52 736, with option 2, to contact the company's support department.
12. OTHER
● Force Majeure: If due to force majeure (eg bad weather, strikes, etc.) we cannot deliver the products within the prescribed time, we will notify you via email (e- mail) to let us know if you would like, under these circumstances, to complete your order. EFT EUROFURNITURE TRADERS IMP-EXP LTD bears no responsibility whatsoever for any situation that is beyond its own responsibility and will do its best to serve you humanely.
● If you have placed an online order and upon receipt you find that some (or some) product is missing from the total order, please contact us to arrange all the details required and ship the products you did not receive without any additional charge.
● Modification of the terms herein: www.polihome.com.cy reserves the right to modify or modify renews trading terms and conditions. The Company undertakes to notify this text of any changes or additions to the Terms.
In case of failure to receive the ordered goods (and after a long time has elapsed since the order was placed), please contact customer service at [email protected] For your better and faster service, we would recommend that you report the special order code sent to the email address you have stated when you place an order.