Frequently Asked Questions

No, you can quickly and easily place your order without having to register on our online store. However, if you do register, you'll enjoy additional services offered by Polihome (e.g., Favorites list, order storage, etc.).

At Polihome, we try to have all our products available for order. However, there are cases where a product may be out of stock or discontinued. To be 100% sure that your order will not face any problems regarding product availability, a company representative will contact you within 1 business day from the moment you place your order.

You can send an email to [email protected] or call the support department at 220 52 736 selecting extension 2. The support department operates: Monday to Friday 09:00 – 17:00.

Absolutely, if you have provided a valid contact email in your order, we will send you an order confirmation message within 12 hours from the time you create it.

To view our company's return policy, click here.

If no payment has been made, you can make any changes you want to your order. In case a payment has been made, please contact us immediately at 220 52 736.

We can keep your order in our central warehouse and route it to you at a later time, as long as you have let us know approximately when you want to receive it. Polihome can hold your order for up to 15 days from the date you originally specified.

Our showroom in Limassol is open daily. Monday - Tuesday & Thursday to Saturday 09:30 - 19:30, Wednesday & Sunday: 10:00 - 18:00

Our showroom is located in the city of Limassol, at Archbishop Makarios III Avenue 36

You can contact the company in one of the following ways:

• Through the inquiry form on our online store.
• At our call center at phone number: 220 52 736.
• At the company's emails: [email protected] and [email protected]
• Via online chat on the main page of our online store.

We want you to be 100% satisfied with your purchase. If there is a problem with a product or if things don't look like what you expected, please let us know. We may be able to help.

Just one business day after your order has been registered in the system, a company representative will call you to inform you about the details and delivery times.

All prices you see in our online store also apply to our showroom. Regardless of where you place your order, you always get the same top price and quality.

The service of bringing items upstairs is available upon arrangement with the shipping company that will handle the delivery of your order.

All products in your order will be delivered in one route. If you wish for the available products in your order to be delivered earlier, please notify us at 220 52 736 by selecting extension 2 to schedule more deliveries.

Products are delivered within a time range set by the shipping company. You will be notified by the shipping company one day before delivery. If you are not available for receipt, a new delivery will be arranged by the shipping company for another day.

The shipping cost is determined based on the volume of the products, the destination, and the supplier's location. Shipping costs are automatically calculated by our online store during the checkout process. In case we don't have an offer for your location, we can route your order to the shipping agency of your choice. In any case, after you create your order, a company representative will contact you within 1 business day to confirm that you agree with the shipping costs of your order.

We do our utmost to get your order to you promptly. The delivery time depends on the following:

• The promptness of the shipping company in your area.
• The time it takes for the supplier/manufacturer to provide us with the product.

Shipping companies route the orders up to the entrance of the sidewalk for major urban centers. For destinations considered remote, delivery is made to the nearest warehouses in the area.

To see the payment methods supported by our company, click here.

Very important when receiving your order is:

• To check the packaging of all products. If the packaging is damaged and there is a risk of product damage, you should not sign for receipt before notifying us at 220 52 736 selecting extension 2.
• To check that you have received all the packages mentioned in the delivery note.
• To make sure that any amount requested by the shipping company matches what you agreed with Polihome. In case of additional charges that you are not aware of, please notify us at 220 52 736 selecting extension 2.

The assembly service is available and is handled by specialized technicians who specialize in assembly. For the cost, you can be informed at email [email protected] or by phone 220 52 736.

Many of our customers write reviews for most of our products. You can see them at the bottom of any product page.

We stand behind the quality and performance of all our products. In the unfortunate event that furniture arrives with a defect, don't worry, we will do everything in our power to solve your problem!

Over 70% of our products are manufactured and designed in Greece, by small Greek businesses. Many of them are made entirely by hand. A large percentage of our products are produced by European companies that comply with all quality certifications.

We love our work and try to provide you with a quality product at the right price, because that's what you deserve! All of our company's products go through quality checks of both construction and raw material quality. We ask the manufacturers we work with to provide us with all the necessary certifications to achieve the best possible result!